Refund & Return Policy

Last updated: April 9, 2026

Thank you for shopping at LotusJade TRADING LIMITED. We want you to be completely satisfied with your purchase.

Return Eligibility

You may request a return or refund within 30 days of delivery. Items must be unused, undamaged, and in their original packaging.

Non-Returnable Items

The following items are not eligible for return:

• Clearance or final-sale items
• Personalized or custom-made products
• Hygiene and personal care products
• Opened or used consumable items

Refund Process

Once we receive and inspect your returned item, we will notify you of approval or rejection. Approved refunds will be processed to your original payment method within 5–10 business days.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or shipped incorrectly by our team.

How to Initiate a Return

To start a return, please contact our customer service at:LotusJadeTRADINGLIMITED@outlook.com