Contact Us

Our Offline Stores

Mon - Fri 9:00am - 6:00pm

Headquarters

Email: lotusjadetradinglimited@outlook
Call Us: +85259579568
Address: Room A, 14/F, Fan Fat Building, 701 Nathan Road, Mong Kok, Hong Kong
Show on the map

Guangzhou Branch

Email: lotusjadetradinglimited@outlook
Call Us: +85259579568
Address: Room 1711, No. 341 Fude Road, Qiaonan Street, Panyu District, Guangzhou, China
Show on the map

Get in Touch

    Frequently Asked Questions

    How soon will my order ship after payment?

    Orders are processed and shipped within 1-2 business days (excluding weekends and holidays).

    Can I modify or cancel my order after placing it?

    You may modify your shipping address or cancel your order in your account dashboard before it ships. Once shipped, orders cannot be modified, but you can contact our support team for assistance.

    How can I track my order?

    A tracking number will be sent to your registered email once your order ships. You can also view real-time tracking updates in "My Orders".

    How long will delivery take?

    Domestic orders typically take 3-7 business days to arrive. International orders take 7-21 business days, depending on the destination (excluding customs inspection time).

    How does my subscription work?

    Your subscription will automatically generate orders and ship according to your selected frequency. You can modify items, adjust the frequency, or pause your subscription at any time in your account.

    How can I edit my subscription plan or change my delivery date?

    Log in to your account, go to "My Subscriptions", where you can modify the product list, quantities, delivery frequency, or reschedule your next delivery date.

    What if the product I received does not match the description?

    Please contact our support team with comparison photos, and we will verify the issue and provide you with a replacement, refund, or compensation solution.

    What payment methods do you accept?

    We accept PayPal, Stripe, major credit cards and other mainstream payment methods.

    What should I do if my product is defective?

    Please contact our support team within 7 days of receiving your order, with photos/videos of the issue. We will arrange a replacement or refund for you.

    Can I return or exchange my product?

    Unopened, unused items in resalable condition can be returned or exchanged within 7 days of delivery (excluding custom-made or personal hygiene products).

    How long will it take to receive my refund?

    Refunds are processed within 3-10 business days after approval, depending on your payment provider.

    Will my international order be inspected by customs?

    If the contents of your package (e.g., multiple identical items) raise concerns, it may be subject to further customs inspection, which could cause delivery delays. We will assist you with any follow-up procedures.

    Do I need to pay additional customs duties or taxes?

    International orders may be subject to import duties or taxes based on local customs regulations. Please check the policy of your country/region before placing an order.